•First I want to produce a consistent product (after I achieve consistency I can then work on improving it)
•To produce a consistent product, my process must be consistent. Any variation in my process willproduce varied results.
•Maintaining my process to remove variation is therefore essential.
•Knowing about variations is the first step in controlling them.
•Testing lets us identify changes.
•Testing must be consistent.
•DOCUMENT EVERYTHING!
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